- Q. Is there a download expiration?
- A. Yes, downloads are available for 180 days from the purchase date, unlimited times.
- Q. Can I get a refund or cancel?
- A. We're sorry, but due to the nature of downloadable content, we cannot accept refunds or cancellations.
- Q. Can I get a receipt?
- A. After purchase, a receipt email is automatically sent from Stripe, our payment service.
- Q. What format are the digital products?
- A. All our digital products are delivered as PDF files. You can view them on any device โ computer, tablet, or smartphone โ using any PDF reader.
- Q. What JLPT levels do you cover?
- A. We offer study materials for all five JLPT levels, from N5 (beginner) to N1 (advanced). Each product clearly indicates which JLPT level it targets.
- Q. How long does it take to complete a workbook?
- A. Most learners complete a workbook in 4-8 weeks studying 30-60 minutes daily. The pace varies based on your current level and study habits.
- Q. What is the correction service?
- A. Our correction service provides personalized feedback on your Japanese writing or speaking. Submit your work and receive detailed corrections, explanations, and suggestions from our team within about one week.
- Q. How long does correction take?
- A. Correction requests are typically completed within 5-7 business days. You'll receive an email notification when your corrected work is ready to review.
- Q. What's the difference between individual products and bundles?
- A. Bundles combine multiple related products at a discounted price. For example, a JLPT N5 bundle might include a grammar workbook, vocabulary guide, and practice tests โ saving you 20-30% compared to buying each item separately.
- Q. What languages is the site available in?
- A. Our site supports 8 languages: English, Japanese, Korean, Traditional Chinese, Simplified Chinese, Vietnamese, Spanish, and Indonesian. All product pages, blog articles, and checkout are fully translated.
- Q. What payment methods do you accept?
- A. We accept all major credit and debit cards (Visa, Mastercard, American Express) through Stripe, our secure payment processor. All transactions are in USD.
